Privacy Policy

Privacy Policy

We at EOS Surfaces LLC take your privacy very seriously. You can access the majority of our website without providing any Personally Identifiable Information. We created this privacy statement in order to demonstrate our firm commitment to your privacy. The following disclosesour information gathering and dissemination practices for our web site, www.eos-surfaces.com.

We differentiate between:

Anonymous Information – information that cannot be linked with any particular person. Each time a visitor browses our web site the browser provides certain information, such as the type and version of the browser, the Internet Protocol (IP) address assigned to the computer, and the type and version of the operating system. Our Internet server also tracks the dates and times of visits, lengths of visits, resources accessed, and other non-personal information associated with the visit. Anonymous information is valuable to us as it helps us determine what features are used or not used, where we need to make changes or improvements, and other information to make our web site better for our customers.

Personally Identifiable Information – information which can be linked to a particular person. Each time a visitor orders a sample or a brochure, a name and address must be provided in order for us to fulfill the request. We also may ask that the visitor provide a name, phone number and / or e-mail address, company name (if applicable), and fax number (if applicable.) In addition, we may request additional information to gather data on our customer demographics in an effort to better understand the needs of our site visitors and to ensure that our content is meeting those needs.

Our sites use forms for customers to request information, products, and services.

Our online surveys ask visitors for contact information (such as name, company name, postal address, and e-mail address).

The information we request is optional, but we may not be able to fulfill your request without it.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.

Our sites use non-persistent (temporary) cookies to keep track of your shopping cart. Our site and our third-party statistics provider also use persistent cookies in order to track web site visitor statistics and preference selections. These persistent cookies do not contain any Personally Identifiable Information and are only used to track web site visit statistics and trends in order to help us create a better online experience for our visitors.

We collect visitors’ contact information (such as their name, postal address, and e-mail address). Contact information from forms may be forwarded to our distribution partners in order to fulfill requests in an expeditious manner. We may use the contact information to send information about our company, or promotional material from some of our distribution partners to our customers.

EOS Surfaces LLC does not sell contact information to anyone.

Our sites contain links to other sites. EOS Surfaces LLC is not responsible for the privacy practices or the content of such other Web sites.

Security: Our sites have security measures in place to protect against the loss, misuse and alteration of the information under our control. We use industry standard security hardware and software and rely on essential security practices to assure the safety of any data you provide us.

Payment Security: EOS Surfaces collects information to fulfill product sample requests. All sample orders are processed through PayPal. All PayPal account information collected on this web site is stored on PayPal’s secure site and is not available to EOS Surfaces computers, other than shipping and e-mail information.

Your information collected for PayPal’s secure online payment system is governed by the PayPal Privacy Policy. PayPal requests information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used by PayPal for billing purposes and to fill your orders. If they have trouble processing an order, they will use this information to contact you by e-mail.

Choice/Opt-Out: Visitors always have a choice to not provide Personally Identifiable Information. Our sites provide visitors the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives visitors the following options for removing their information from our database to not receive future communications or to no longer receive our service. You may:

Send an e-mail to:

info@eos-surfaces.com and specifically indicate your request to have your information removed. To ensure efficiency of removal please put “Remove Contact Info” in the subject line of your e-mail.

Send mail to the following postal address:

EOS Surfaces LLC
Attn: Marketing Department, Contact Removal
301 East 20th Street
Norfolk, VA 23517

Call the following telephone number:

1-800-719-EOS1(3671)

Correcting and Updating User Data: This site gives visitors the following options for changing and modifying information previously provided:

Send an e-mail to info@eos-surfaces.com and specifically indicate your request to have your information removed. To ensure accuracy and efficiency of contact update, removal please put “Update Contact Info” in the subject line of your e-mail.

Send mail to the following postal address:

EOS Surfaces LLC
Attn: Marketing Department, Contact Update
301 East 20th Street
Norfolk, VA 23517

Call the following telephone number:

1-800-719-EOS1(3671)

Contacting the Web Sites:

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may:

Send an e-mail to:

info@eos-surfaces.com and specifically indicate your request to have your information removed. To ensure efficiency of removal please put “Website Inquiry” in the subject line of your email.

Send mail to the following postal address:

EOS Surfaces LLC
Attn: Webmaster
301 East 20th Street
Norfolk, VA 23517

EOS Surfaces, LLC will comply with applicable law regarding privacy rights in all material respects, and will review and update this policy from time to time as deemed appropriate without notice. Further, nothing in this policy is intended to alter or modify any current internal policies or practices of EOS Surfaces, LLC with respect to its current, former or prospective employees.